You acknowledge that if you have a complaint about the performance of the Agreement or the services provided hereunder, you will contact us at

If the complaint is with regard to another User’s poor conduct, we will resolve the issue at our discretion, including by removing the other User from the Site.

If the complaint is with regard to our own performance of the Agreement, such as regarding a technical issue caused by us on the Site, we will use best endeavours to resolve the issue with you, which may include, at our sole discretion, issuing a refund for the relevant transaction.

Nothing in these Terms of Service excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

If, following a purchase, you feel the goods or services:

  • were not of acceptable quality;
  • were not fit for its purpose; or
  • did not match its descriptions,

Australian Consumer Law

You may have rights under the Australian Consumer Law to have the goods or services replaced or have the price you paid for the goods or services refunded.

Refunds sought under the Australian Consumer Law may take up to 10 business days to be processed.

Other than for reasons described in this clause, all payments are final and no exchange or refund will be given.